Isbn: 9780787952518 - customer service health care (jb): a grassroots approach to creating a culture of service excellence (j-b aha press) (12 Ergebnisse)

Zustand: Good. 1st Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: Very Good. 1st Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: Very Good. 1st Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. …

Paperback. Zustand: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Paperback. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.

Zustand: New. pp. 176.

Zustand: New. In English.

Zustand: New. Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence. Series: J-B AHA Press. Num Pages: 176 pages, black & white illustrations. BIC Classification: VF. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 231 x 156 x 10. Weight in Grams: 262. . 2000. 1st Edition. Paperback. . . . . Books ship from the US and Ireland.…

Paperback. Zustand: Brand New. reprint edition. 250 pages. 8.75x6.00x0.50 inches. In Stock.

Zustand: New. Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence.&Uumlber den Autor.

Taschenbuch. Zustand: Neu. Neuware - Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards. \* Chapters focus on: \* Tools for establishing and measuring customer service teamgoals \* Creating customer service standards unique to yourorganization \* Tips on training sessions \* Strategies for maintaining top-of-mind awareness of customerservice among employees \* Customer service techniques for physicians and nurses \* An overview of customer service as an essential component ofbusiness development and marketing.…