ISBN: 9780765627216 - citizen, customer, partner: engaging the public in public management (10 Ergebnisse)

Paperback. Zustand: Good. For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services?This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration.Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter?s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles ? specific advice for public organizations on working with the public as customers, partners, and citizens.…

Paperback. Zustand: Like New. For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services?This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration.Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter?s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles ? specific advice for public organizations on working with the public as customers, partners, and citizens.…

Paperback. Zustand: Fair. 2. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Paperback. Zustand: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.

Paperback. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Zustand: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: New. pp. 256.

Zustand: New. In English.

Hardcover. Zustand: Brand New. 2nd edition. 256 pages. 8.90x5.90x0.70 inches. In Stock.

Zustand: New. Num Pages: 256 pages. BIC Classification: JPP; KJ. Category: (G) General (US: Trade). Dimension: 229 x 152 x 15. Weight in Grams: 362. . 2012. 2nd Edition. Paperback. . . . . Books ship from the US and Ireland.