9780749405595 - Talk it Out: Four Steps to Managing People Problems in Your Organization von Dana, Daniel (1 Ergebnisse)

Hardcover. Zustand: Very Good. Immediate dispatch from Somerset. Nice book in great condition. Pages in excellent condition. No notes or highlighting. See images. Fantastic book. About the book >.>.> Ask any executive or manager how much time he or she spends in dealing with conflicts - before, during and after - and you will get a range of estimates. But all those estimates will be high: they will account for substantial proportions of even the extended working days common in today's industry and government. For years I asked that question of the many managers and executives I encountered - as consultant, educator, facilitator, administrator, researcher and friend. I recall few estimates lower than 15-20 per cent; and I have a firm recollection of numerous estimates at the 50 per cent level or above. My own direct management experiences relate to economic times when everything was coming up roses, and the basic challenge to many then was to spend quickly, with only secondary attention to spending wisely and well. Even so, perhaps a quarter of my management time went on dealing with conflict, both as a participant and facilitator for other participants. And, at least in my view of myself, I was the det.