Isbn: 9780521124737 - contact us! coursebook with audio cd: call center english skills (1 Ergebnisse)

Bolsillo. Zustand: New. CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.…