Isbn: 9780471191711 - the nordstrom way: the inside story of america's # 1 customer service company: the inside story of america's number 1 customer service company (2 Ergebnisse)

Mass Market Paperback. Zustand: Fair. 1. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Unknown. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.