9780387773926 - ITIL Version 3 at a Glance: Information Quick Reference von Long, John O. (2 Ergebnisse)

Broschiert; Zustand: Gut. 82 Seiten; Der Erhaltungszustand des hier angebotenen Werks ist trotz seiner Bibliotheksnutzung sehr sauber. Es befindet sich lediglich eine Kennzeichnung auf dem Einband; Sprache: Englisch Gewicht in Gramm: 180.

Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.The desk reference's unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.