Sprache: Englisch
Verlag: Pearson Education, Limited, 2013
ISBN 10: 027373203X ISBN 13: 9780273732037
Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
EUR 12,26
Anzahl: 15 verfügbar
In den WarenkorbZustand: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Zustand: Very good.
Zustand: Very good.
Sprache: Englisch
Verlag: Pearson Education Limited, 2013
ISBN 10: 027373203X ISBN 13: 9780273732037
Anbieter: moluna, Greven, Deutschland
EUR 109,83
Anzahl: Mehr als 20 verfügbar
In den WarenkorbZustand: New. InhaltsverzeichnisPart 1: Defining Services Management1. Nature of services2. Nature of services management3. The service conceptPart 2: Designing Services Management4. Services as proc.
Sprache: Englisch
Verlag: Pearson Education Orphans Mär 2013, 2013
ISBN 10: 027373203X ISBN 13: 9780273732037
Anbieter: AHA-BUCH GmbH, Einbeck, Deutschland
Taschenbuch. Zustand: Neu. Neuware - Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management.This third edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy.