9780230238428 - managing challenging clients: building effective relationships with difficult customers von oade, a. (3 Ergebnisse)

Zustand: New. Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing rela…