9780133453867 - the definitive guide to order fulfillment and customer service: principles and strategies for planning, organizing, and managing fulfillment and ... of supply chain management professionals) von council of supply chain management professionals (cscmp); fawcett, stanley e.; fawcett, amydee (4 Ergebnisse)
Sprache: Englisch
Verlag: Pearson FT Press, 2014
Serie: Buch 3 von 8 - Council of Supply Chain Management Professionals
- Hardcover
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Zustand: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
Sprache: Englisch
Verlag: Ft Pr, 2014
Serie: Buch 3 von 8 - Council of Supply Chain Management Professionals
- Hardcover
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EUR 113,52
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Hardcover. Zustand: Brand New. 1st edition. 224 pages. 9.50x7.25x0.75 inches. In Stock.
Sprache: Englisch
Verlag: Pearson FT Press, 2014
Serie: Buch 3 von 8 - Council of Supply Chain Management Professionals
- Hardcover
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Zustand: New. Num Pages: 224 pages, black & white illustrations, black & white tables, figures. BIC Classification: KJMV8; KJSU. Category: (P) Professional & Vocational. Dimension: 235 x 183 x 17. Weight in Grams: 486. . 2014. 1st Edition. hardcover. . . . . Books ship from the US and Ireland.
Sprache: Englisch
Verlag: Pearson Education Jan 2014, 2014
Serie: Buch 3 von 8 - Council of Supply Chain Management Professionals
- Softcover
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Taschenbuch. Zustand: Neu. Neuware - This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute kno…wledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks. The Definitive Guide to Order Fulfillment and Customer Service imparts a deep understanding of each crucial process, helping readers optimize your most important customer contacts. Coverage includes: Basic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectations Key elements and processes in order fulfillment and customer service, and interactions amongst them Principles and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processes The critical role of technology in managing order fulfillment and customer service processes Requirements and challenges of global order fulfillment and customer service processes Best practices for assessing the performance of order fulfillment and customer service processes using standard metrics and frameworks For all supply chain and operations managers, students, and other business professionals and decision-makers who are concerned with order fulfillment or customer service.
