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Hardcover. Zustand: Fine. Leichte Rillen / Abschürfungen / Risse / Knicke; Gebrochener Buchrücken. This book reveals the Secrets to Service Success by analyzing four service companiesthat grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.

Zustand: New. pp. xv + 184 Illus.

Hardcover. Zustand: Brand New. 1st edition. 200 pages. 9.50x6.25x0.75 inches. In Stock.

Zustand: Wie neu. 1. Alle Bücher & Medienartikel von Book Broker sind stets in gutem & sehr gutem gebrauchsfähigen Zustand. Unser Produktfoto entspricht dem hier angebotenen Artikel, dieser weist folgende Merkmale auf: Helle/saubere Seiten in fester Bindung. Sprache: Englisch Gewicht in Gramm: 435 Gebundene Ausgabe, Maße: 15.95 cm x 3.84 cm x 23.35 cm.

First edition hard back binding in publisher's original apricot paper covers, silver title and author lettering to the spine. 8vo. 9½'' x 6¼''. Contains 184 printed pages of text. Fine condition book in Fine condition dust wrapper, not price clipped. SIGNED by the Author to the front free end paper 'To Francis Mackay. From Waldemar Schmidt January 2003, IMD Lausanne, see also page iii' and on Page 3 'Dear Francis, Thank you for all your help and support. We could not have written this book without it. I hope that the book in a small way will support the further development of Compass. Best wishes to you and all your colleagues, Waldemar'. Dust wrapper supplied in archive acetate film protection, this preserves and prolongs the life of the paper, it is not adhered to the book or to the dust wrapper. Member of the P.B.F.A. ISBN 0470848235 BUSINESS (Leadership).