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In den WarenkorbSoft cover. Zustand: Very Good. Revised and Updated Edition. Trade Paperback. Just ask the millions of people who have benefited from Brinkman and Kirschner's proven, innovative approach to dealing with difficult People. This bestselling guide will teach you: How to identify the 10 most unwanted behaviours and how to deal with each of them. How difficult people think, what they fear, and why they act the way they do. How to be persuasive and use your influence. How to cultivate 'take charge' skills that turn conflict into cooperation. 226 pp. (We carry a wide selection of titles in The Arts, Theology, History, Politics, Social and Physical Sciences. academic and scholarly books and Modern First Editions etc.).