pbk. Reprint. Contents Preface I Introduction 1 Managing people II Managing people through 2 Speaking 3 Listening 4 Writing 5 Reading III Other soft skills 6 Positive thinking 7 Time management 8 Team building 9 Decision making 10 Creativity 11 Assertive skill 12 Conflict management and resolution 13 Critical thinking IV Support for communicating 14 Technology 15 Essentials of the English language Conclusion 626 pp.