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EUR 11,82
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In den WarenkorbPaperback. Zustand: Fair. 9. Heavy wear. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported.
Anbieter: BooksRun, Philadelphia, PA, USA
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In den WarenkorbLoose Leaf. Zustand: New. 9. Brand new item, never opened! Ship within 24hrs. APO/FPO addresses supported.
Anbieter: Better World Books, Mishawaka, IN, USA
EUR 11,82
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In den WarenkorbZustand: As New. Used book that is in almost brand-new condition.
Anbieter: BooksRun, Philadelphia, PA, USA
EUR 17,84
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In den WarenkorbHardcover. Zustand: Very Good. 9. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported.
Anbieter: Revaluation Books, Exeter, Vereinigtes Königreich
EUR 25,53
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In den WarenkorbPaperback. Zustand: Brand New. 9th unbnd edition. 520 pages. 10.75x8.25x0.75 inches. In Stock.
Verlag: MC GRAW HILL EDUCATION (UK), 2022
ISBN 10: 1265075530 ISBN 13: 9781265075538
Sprache: Englisch
Anbieter: AG Library, Malaga, MA, Spanien
EUR 57,80
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In den WarenkorbZustand: New. Idioma/Language: Inglés. This title contains current examples from the field of technology. It also covers global operations and the need for continuous improvement in the quality and productivity in the service industry. Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global environment. This edition continues to acknowledge and emphasize the essential uniqueness of service management. The book is written in an engaging literary style, makes extensive use of examples, and is based on the research and consulting experience of the authors. The theme of managing services for competitive advantage is emphasized in each chapter and provides a focus for each management topic. The integration of technology, operations, and human behavior is recognized as central to effective service management. Emphasis is placed on the need for continuous improvement in quality and productivity in order to compete effectively in a global environment. Each chapter begins with a vignette of a well-known company to motivate the reader and illustrate the strategic nature of the topic to be covered. Each chapter has a preview, a closing summary, key terms and definitions, a service benchmark, topics for discussion, an interactive exercise, solved problems and exercises when appropriate, and one or more cases *** Nota: Los envíos a España peninsular, Baleares y Canarias se realizan a través de mensajería urgente. No aceptamos pedidos con destino a Ceuta y Melilla.
Anbieter: Revaluation Books, Exeter, Vereinigtes Königreich
EUR 75,75
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In den WarenkorbPaperback. Zustand: Brand New. 10 edition. 544 pages. 10.75x8.54x0.87 inches. In Stock.
Anbieter: Revaluation Books, Exeter, Vereinigtes Königreich
EUR 283,06
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In den WarenkorbPaperback. Zustand: Brand New. 10 unbnd edition. 524 pages. 10.50x8.00x0.75 inches. In Stock.
Anbieter: Kennys Bookstore, Olney, MD, USA
EUR 295,83
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In den WarenkorbZustand: New.