Evenson (Mehr als 1.500 Ergebnisse)

Paperback. Zustand: Very Good. Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy.

Paperback. Zustand: Good. Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy.

Zustand: acceptable. This copy has clearly been enjoyedâ"expect noticeable shelf wear and some minor creases to the cover. Binding is strong, and all pages are legible. May contain previous library markings or stamps.

Paperback. Zustand: Good.

Paperback. Zustand: Very Good. Difficult personalities at work are unavoidable. But the problems that can result from them are not.

Paperback. Zustand: Good. Difficult personalities at work are unavoidable. But the problems that can result from them are not.

Hardback. Zustand: Fair. When twelve-year-old Dalya is dragged to Istanbul to help sell her family's ancestral home, the visit begins unpromisingly. Most of the aged mansion is off-limits because it's falling apart, her father is ignoring her, and her great aunt keeps prattling on about a family curse. Despite warnings against it, Dalya tiptoes upstairs, where she finds an old bottle of magic ink hidden under a floorboard. She asks the bottle's jinn (aka genie) to grant her a simple wish.to send her home. Except the jinn interprets go home to mean send me back in time and turn me into a cat. Then Dalya must set off on a wild adventure through Istanbul's animal underworld to find the jinn with the power to set things right.…

Hardback. Zustand: Very Good. When twelve-year-old Dalya is dragged to Istanbul to help sell her family's ancestral home, the visit begins unpromisingly. Most of the aged mansion is off-limits because it's falling apart, her father is ignoring her, and her great aunt keeps prattling on about a family curse. Despite warnings against it, Dalya tiptoes upstairs, where she finds an old bottle of magic ink hidden under a floorboard. She asks the bottle's jinn (aka genie) to grant her a simple wish.to send her home. Except the jinn interprets go home to mean send me back in time and turn me into a cat. Then Dalya must set off on a wild adventure through Istanbul's animal underworld to find the jinn with the power to set things right.…

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Good. Offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service.  Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed.\ Award-Winning Customer Service is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued. …

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. Your service team may represent the first, last, or only interaction point between your customers and your company. This book presents proven techniques for creating unforgettable customer experiences. It covers every aspect of face-to-face, phone, Internet, and self-service customer relations.…

Paperback. Zustand: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. First Edition. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good.

Paperback. Zustand: Good.

Spiral-bound. Zustand: Fair. fourth printing. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Paperback. Zustand: Very Good. 3. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good.

Paperback. Zustand: Fair. Adresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling 'difficult' customers and situations interacting effectively face-to-face, and via telephone and e-mail.…

Paperback. Zustand: Very Good. Adresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling 'difficult' customers and situations interacting effectively face-to-face, and via telephone and e-mail.…

Paperback. Zustand: Good. Smart implementation of the Common Core State Standards requires both an overall understanding of the standards and a grasp of their implications for planning, teaching, and learning. This Quick-Start Guide provides a succinct, all-in-one look at * The content, structure, terminology, and emphases of the Common Core standards for mathematics and English language arts in the upper elementary grades. * The meaning of the individual standards within each of the four ELA-literacy strands and five math domains, with an emphasis on areas that represent the most significant changes to business as usual. * How the standards connect across and within strands, domains, and grade levels to develop foundational language arts, literacy, and mathematics learning and prepare students for success in the critical middle school years. Here, teachers of grades 3 5 and elementary school leaders will find information they need to begin adapting their practices to help all students master the new and challenging material contained in the standards. A practical lesson planning process to use with the Common Core, based on Classroom Instruction That Works, 2nd Ed., is included, along with six sample lessons. LEARN THE ESENTIALS OF THE COMON CORE The grade-level and subject-specific Quick-Start Guides in the Understanding the Common Core Standards series, edited by John Kendall, are designed to help school leaders and school staffs turn Common Core standards into coherent, content-rich curriculum and effective, classroom-level lessons. …

Paperback. Zustand: Good. Adresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling 'difficult' customers and situations interacting effectively face-to-face, and via telephone and e-mail.…

Paperback. Zustand: Very Good. Smart implementation of the Common Core State Standards requires both an overall understanding of the standards and a grasp of their implications for planning, teaching, and learning. This Quick-Start Guide provides a succinct, all-in-one look at * The content, structure, terminology, and emphases of the Common Core standards for mathematics and English language arts in the upper elementary grades. * The meaning of the individual standards within each of the four ELA-literacy strands and five math domains, with an emphasis on areas that represent the most significant changes to business as usual. * How the standards connect across and within strands, domains, and grade levels to develop foundational language arts, literacy, and mathematics learning and prepare students for success in the critical middle school years. Here, teachers of grades 3 5 and elementary school leaders will find information they need to begin adapting their practices to help all students master the new and challenging material contained in the standards. A practical lesson planning process to use with the Common Core, based on Classroom Instruction That Works, 2nd Ed., is included, along with six sample lessons. LEARN THE ESENTIALS OF THE COMON CORE The grade-level and subject-specific Quick-Start Guides in the Understanding the Common Core Standards series, edited by John Kendall, are designed to help school leaders and school staffs turn Common Core standards into coherent, content-rich curriculum and effective, classroom-level lessons. …

Spiral-bound. Zustand: Very Good. fourth printing. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.