Bakana ebisa (2 Ergebnisse)

Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - Case Study from the year 2022 in the subject Sociology - Work, Education, Organisation, grade: 2.2, , language: English, abstract: The goal of any school is to create academically brilliant and behaviourally good students. To ensure that, it is better to know the relationship between behaviour and academic performance. This action research was conducted to study the relationship between students' behaviour and their academic performance at XYZ School. To reach the target population, the researcher selected all (45) grade 7 students and their teachers (10) purposefully. Instruments of data collection were questionnaires, interview, and reviewing students¿ previous disciplinary records from the supervisor's office. The collected data were analysed and interpreted carefully. The collected data regarding students' behaviour changed into percentage and balanced with their class rank on a single sheet of paper.…

Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - Research Paper (postgraduate) from the year 2020 in the subject Organisation and administration - Public administration, , language: English, abstract: The main objective of the study was to analyze the quality of public service delivery and to examine the level of customer's satisfaction in Burayu Town Municipality, Oromia Region. The study was conducted to identify the level of service quality and customers' satisfaction at the municipality.The total of 412 customers who were the service users of the municipality were selected as a sample size by using Yamane Taro's sample selection formula as a study subjects. The study used convenience sampling method for sample selection of respondents' and purposive sampling for interview of Public Service Manager. Open-ended questionnaires, closed ended questionnaires and interview were employed for data collection. Regarding research methodology; the researcher employed explanatory research method with both qualitative and quantitative data type. The analysis conducted using Microsoft Office Excel 2007 and presented by using tables, graphs, frequency distribution and percentage. From the study it was found that service quality dimensions were positively related to customer satisfaction; as service quality meets customers' expectation it leads to customers' satisfaction. The result indicates that the dimensions of service quality measures were not fully practised by the municipality, which results in low level of service quality and customers' satisfaction. Municipal officials need to ensure that all tangible attributes related to employee performance create a desirable impact on customer perception of quality. This is important as customer continue to look for tangible cue as a means to reduce perceived service quality and describe their service experience in Burayu town municipality.…