Baer (Mehr als 12.000 Ergebnisse)

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Zustand: Good. This is the kind of book that you don't read once; you read it forever.-Jay Baer, president of Convince and Convert and author of>Hug Your Haters: How to Embrace Complaints and Keep Your Customers Social media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer engagement. Dan Gingiss has interviewed dozens of business leaders on his podcast, Focus on Customer Service. From those conversations and his own real-world experience at multiple Fortune 300 companies, Gingiss has developed a series of best practices called 8 Steps to Winning at Social Customer Care. Learn how to: navigate social media's growing role in the overall customer experience develop your own Social Customer Care Philosophy decide which technology provider fits with your company recruit and train a stellar team of social customer service agents establish a scalable process, including crisis management and proactive customer service integrate Social Customer Care with the rest of your business Gingiss gives you an invaluable glimpse at how top brands are winning at customer service in social media, and provides the tools for you to do the same at your company.…

Zustand: Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Baer, Mary Alice (illustrator).

Zustand: Good. Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc. Baer, Mary Alice (illustrator).

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Acceptable. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Very Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Binet, Betsey (illustrator).

Zustand: New. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Teis, Kyra (illustrator).

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Binet, Betsey (illustrator).

Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Zustand: Very Good. This is the kind of book that you don't read once; you read it forever.-Jay Baer, president of Convince and Convert and author of>Hug Your Haters: How to Embrace Complaints and Keep Your Customers Social media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer engagement. Dan Gingiss has interviewed dozens of business leaders on his podcast, Focus on Customer Service. From those conversations and his own real-world experience at multiple Fortune 300 companies, Gingiss has developed a series of best practices called 8 Steps to Winning at Social Customer Care. Learn how to: navigate social media's growing role in the overall customer experience develop your own Social Customer Care Philosophy decide which technology provider fits with your company recruit and train a stellar team of social customer service agents establish a scalable process, including crisis management and proactive customer service integrate Social Customer Care with the rest of your business Gingiss gives you an invaluable glimpse at how top brands are winning at customer service in social media, and provides the tools for you to do the same at your company.…

Paperback. Zustand: Very Good. When Jane's college roommates gather for a reunion at Grace Chapel Inn, time seems to disappear. When the four women last met, they were young and idealistic, but in the twenty-five years since they graduated, their lives have taken different turns, and the decisions they've made and who they've become test the strength of their bond. As they reconnect, they uncover old wounds and confess long-buried secrets, and soon it looks like their time together just might turn into a disaster. But when Sylvia Songer stops by, the weekend turns into an impromptu quilting retreat that brings healing and encouragement, and remids the women of the blessing of old friends. Meanwhile, Alice cares for a patient suffering from amnesia, and the only clue to her identity is the dog who is watching over her after her car when off the road. As Alice tries to help this woman recover her life, Louise counsels a guest whose marriage is on the rocks by sharing about the hard times in her own marriage. Can she help the young woman give it one more try? As the Howard sisters look back on the past, their time together gives all of them hope for the days to come.…

Hardback. Zustand: Fair.

Paperback. Zustand: Good. When Jane's college roommates gather for a reunion at Grace Chapel Inn, time seems to disappear. When the four women last met, they were young and idealistic, but in the twenty-five years since they graduated, their lives have taken different turns, and the decisions they've made and who they've become test the strength of their bond. As they reconnect, they uncover old wounds and confess long-buried secrets, and soon it looks like their time together just might turn into a disaster. But when Sylvia Songer stops by, the weekend turns into an impromptu quilting retreat that brings healing and encouragement, and remids the women of the blessing of old friends. Meanwhile, Alice cares for a patient suffering from amnesia, and the only clue to her identity is the dog who is watching over her after her car when off the road. As Alice tries to help this woman recover her life, Louise counsels a guest whose marriage is on the rocks by sharing about the hard times in her own marriage. Can she help the young woman give it one more try? As the Howard sisters look back on the past, their time together gives all of them hope for the days to come.…

Paperback. Zustand: Very Good. In his explosive New York Times bestseller, top CIA operative Robert Baer paints a chilling picture of how terrorism works on the inside and provides startling evidence of how Washington politics sabotaged the CIA's efforts to root out the world's deadliest terrorists, allowing for the rise of Osama bin Laden and Al Qaeda and the continued entrenchment of Saddam Hussein in Iraq. A veteran case officer in the CIA's Directorate of Operations in the Middle East, Baer witnessed the rise of terrorism first hand and the CIA's inadequate response to it, leading to the attacks of September 11, 2001. This riveting book is both an indictment of an agency that lost its way and an unprecedented look at the roots of modern terrorism, and includes a new afterword in which Baer speaks out about the American war on terrorism and its profound implications throughout the Middle East. Robert Baer was considered perhaps the best on-the-ground field officer in the Middle East.-Seymour M. Hersh, The New Yorker From The PrefaceThis book is a memoir of one foot soldier's career in the other cold war, the one against terrorist networks. It's a story about places most Americans will never travel to, about people many Americans would prefer to think we don't need to do business with. This memoir, I hope, will show the reader how spying is supposed to work, where the CIA lost its way, and how we can bring it back again. But I hope this book will accomplish one more purpose as well: I hope it will show why I am angry about what happened to the CIA. And I want to show why every American and everyone who cares about the preservation of this country should be angry and alarmed, too. The CIA was systematically destroyed by political correctness, by petty Beltway wars, by careerism, and much more. At a time when terrorist threats were compounding globally, the agency that should have been monitoring them was being scrubbed clean instead. Americans were making too much money to bother. Life was good. The White House and the National Security Council became cathedrals of commerce where the interests of big business outweighed the interests of protecting American citizens at home and abroad. Defanged and dispirited, the CIA went along for the ride. And then on September 11, 2001, the reckoning for such vast carelessness was presented for all the world to see. …

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Zustand: Good. Enthusiastic children around the world are on their way to school. But how do they get there? The answers are as varied as the landscapes, which range from Egypt's sandy desert to Switzerland's snowy peaks. Jaunty rhymes -- in Venice, "Bianca, Beppo, Benedetto, ride aboard the vaporetto" -- and exuberant watercolors celebrate the individuality of each locale, and there are plenty of humorous details to please eagle-eyed readers as they join their fellow students to travel by ferry, trolley car, helicopter, and more. A world map is included at the end, along with a summary listing where all the children in the story live. Sure to awaken student curiosity about the world, This Is the Way We Go to School combines themes of transportation, school, culture, and childhood into a not-to-be-missed multicultural extravaganza. Björkman, Steve (illustrator).…

Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Björkman, Steve (illustrator).

Zustand: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Zustand: Good. In his explosive New York Times bestseller, top CIA operative Robert Baer paints a chilling picture of how terrorism works on the inside and provides startling evidence of how Washington politics sabotaged the CIA's efforts to root out the world's deadliest terrorists, allowing for the rise of Osama bin Laden and Al Qaeda and the continued entrenchment of Saddam Hussein in Iraq. A veteran case officer in the CIA's Directorate of Operations in the Middle East, Baer witnessed the rise of terrorism first hand and the CIA's inadequate response to it, leading to the attacks of September 11, 2001. This riveting book is both an indictment of an agency that lost its way and an unprecedented look at the roots of modern terrorism, and includes a new afterword in which Baer speaks out about the American war on terrorism and its profound implications throughout the Middle East. Robert Baer was considered perhaps the best on-the-ground field officer in the Middle East.-Seymour M. Hersh, The New Yorker From The PrefaceThis book is a memoir of one foot soldier's career in the other cold war, the one against terrorist networks. It's a story about places most Americans will never travel to, about people many Americans would prefer to think we don't need to do business with. This memoir, I hope, will show the reader how spying is supposed to work, where the CIA lost its way, and how we can bring it back again. But I hope this book will accomplish one more purpose as well: I hope it will show why I am angry about what happened to the CIA. And I want to show why every American and everyone who cares about the preservation of this country should be angry and alarmed, too. The CIA was systematically destroyed by political correctness, by petty Beltway wars, by careerism, and much more. At a time when terrorist threats were compounding globally, the agency that should have been monitoring them was being scrubbed clean instead. Americans were making too much money to bother. Life was good. The White House and the National Security Council became cathedrals of commerce where the interests of big business outweighed the interests of protecting American citizens at home and abroad. Defanged and dispirited, the CIA went along for the ride. And then on September 11, 2001, the reckoning for such vast carelessness was presented for all the world to see. …

Zustand: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Zustand: Good. An Instant New York Times Bestseller The author of the #1 New York Times bestseller What Kind of Woman returns with a collection of feminist erasure poems created from notes she received from followers, supporters and detractors--an artform that reclaims the vitriol from online trolls and inspires readers to transform what is ugly or painful in their own lives into something beautiful.  "I'm sure you could benefit from jumping on a treadmill" "Women WANT a male leader . . . It's honest to god the basic human playbook" These are some of the thousands of messages that Kate Baer has received online. Like countless other writers--particularly women--with profiles on the internet, as Kate's online presence grew, so did the darker messages crowding her inbox. These missives from strangers have ranged from "advice" and opinions to outright harassment.  At first, these messages resulted in an immediate delete and block. Until, on a whim, Kate decided to transform the cruelty into art, using it to create fresh and intriguing poems. These pieces, along with ones made from notes of gratitude and love, as well as from the words of public figures, have become some of her most beloved work.   I Hope This Finds You Well is drawn from those works: a book of social media poetry birthed in the darkness of the internet that offers light and hope. By cleverly building on the harsh negativity and hate women often receive from online harassment--and combining it with heartwarming messages of support, gratitude, and connection, Kate Baer offers us a lesson in empowerment, showing how we too can turn bitterness into beauty.  This collection offers a powerful masterclass in creative resilience: Found Poetry: Discover how Kate Baer transforms cruel online comments, heartfelt fan mail, and even junk mail into stunning and unexpected poems. Reclaiming the Narrative: See firsthand how an artist takes the ugly, harassing words meant to silence women and turns them into a source of light and hope. Modern Poetry: A perfect next read for anyone who loves the empowering and accessible work of poets like Rupi Kaur and Amanda Lovelace. A Lesson in Empowerment: More than just a poetry collection, this book is an inspiring guide to finding beauty in bitterness and strength in the face of negativity.…

Zustand: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Björkman, Steve (illustrator).

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.