A World of Quality: The Timeless Passport

This unique book gives a never-before-seen look at the internal workings of total quality management at Xerox Corporation. Xerox Corporation, the winner of 14 quality awards internationally, shares the accumulated knowledge gained from the organization's 15-year quality journey that enabled them to increase their profitability and reclaim market share in the face of fierce global competition.
A World of Quality: The Timeless Passport was written by a team of quality professionals representing a broad cross section of Xerox. The book is co-edited by Richard C. Palermo, recently retired corporate vice president of quality and customer satisfaction, who played a significant role in implementing the quality process at Xerox, and Gregory H. Watson, vice president of product development at Xerox Quality Solutions. It highlights the successes of the Xerox quality process, as well as the pitfalls encountered while implementing quality initiatives throughout the corporation.