Configure, adapt, and extend Microsoft Dynamics CRM 2011―guided by two of the leading implementation specialists in the field. Whether you’re an IT professional, a developer, or a power user, you’ll get pragmatic, hands-on insights for customizing CRM in your organization―with or without programming.
Discover how to:
- Set up and configure your system
- Plan and configure security settings and information access
- Easily customize form attributes, views, and relationships
- Create and deploy custom reports
- Use xRM to quickly create and efficiently manage line-of-business applications
- Automate business workflows
- Extend Microsoft Dynamics CRM with scripts and assemblies
Mike Snyder is an industry-recognized expert on Microsoft Dynamics CRM, a member of the Microsoft Dynamics Partner Advisory Council, and a Microsoft MVP.
Jim Steger, MVP for Microsoft Dynamics, has deep experience leading global development projects and complex enterprise integration projects.
Mike and Jim are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations.
Kristie Reid is a consulting directing at Sonoma Partners who has led 75+ CRM projects -- from complex ISV developments to large-scale enterprise migrations.