Working with the Enemy: How to Survive and Thrive with Really Difficult People

Mike Leibling

Verlag: Kogan Page Limited/Viva Books, 2010
ISBN 10: 8175545143 / ISBN 13: 9788175545144
Neu / Softcover / Anzahl: > 20
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Beschreibung:

Working with the Enemy shows us how to survive and thrive in really difficult situations, and enables us to deal with them and to nip future instances in the bud long before they become "situations". Mike Leibling describes scenarios that may feel very dark ? and not only shows the light at the end of the tunnel but also, practically, how to get there. He treats difficult situations in a matter-of-fact way, and the many case studies, tips, techniques and strategies will help you to "unstick" yourself when you?ve been feeling very stuck. He reveals how to: ? rise above "enemy" situations with 10 Essential Survival Strategies; ? identify and handle 15 Toughest Types of "enemy"; ? manage "enemies" by choosing from over 100 Action Tips. Contents: Introduction ? PART 1: First things first: The Ten Essential Survival Strategies for Keeping Cool in the Heat of Battle ? Twenty Questions ? Essential Survival Strategy 1: Communicate Extra Calmly and Clearly ? A Great Fact is ?I Don?t Know? ? Ask How, Not Why ? Be Open and Honest ? Be Specific, Don?t Generalize ? Don?t be Negative ? Don?t Say ?Don?t? and Stop Saying ?Stop? ? Have your Say Calmly and Effectively ? Make it Clear Who and What you are Trying to Benefit ? Only Challenge Gently ? Put Everything in Writing ? Say What you Have to Say, and No More ? So you Think that Nothing will Help? ? Speak Their Language ? Take Yourself Seriously ? Essential Survival Strategy 2: Keep Things Real and in Perspective ? Congratulate yourself that you?ve Put Up with it Until Now ? Don?t Assume that Everyone should Get on Well Together ? It May Not be your Fault ? It?s Good to Feel Bad, in a Controlled Way ? It?s Natural to Feel Scared ? Essential Survival Strategy 3: Don?t Feel Pressured into Acting too Soon ? Go for a Gap ? Pause. Take Time ? Prepare for Tomorrow and Next Week ? Essential Survival Strategy 4: Stop Feeling there are No Choices ? How to Say No? Nicely ? Make Sure there are at Least Three Options ? No-one has to Look Like a Loser ? The Power of Stating the Obvious ? Essential Survival Strategy 5: Don?t Let the ?Enemy? Dwell on your Mind ? Avoid Uncomfortable Language ? Brush them Aside, Put them Behind you ? Stop Imagining the Worst, by Generating Choices ? Stop Thinking of Them as an ?Enemy? and They?ll Stop Feeling Like One ? Essential Survival Strategy 6: Don?t Let the ?Enemy? Pull your Strings ? Bullying ? Are they Getting at you Intentionally? ? Check if Others are being Affected ? Get the Organization to Sort out its own Problems ? Systematic Bullying ? Find out your Organization?s Policy ? Stop Feeling Dumped on in the Name of ?Delegation? ? Get them to Delegate, Not Dump ? Essential Survival Strategy 7: Don?t Automatically Believe Other People ? Beware Good Advice ? Getting and Using Advice ? Question Everything ? Beware Little Red Riding Hood (ie Beware ?Good Advice? Masquerading as ?Truth?) ? Beware So-Called Wisdom ? Essential Survival Strategy 8: Don?t Let the Past Block your Future ? Address Issues Before they Grow Big and Scary ? It?ll be All Right ? Keep Past Events in the Past ? Essential Survival Strategy 9: Don?t Take it Personally ? Take it ?Behaviourally? Instead ? Keep Focused on the Task Professionally Not Emotionally ? Take Things Behaviourally Instead of Personally: The Neurological Levels ? Essential Survival Strategies for each Neurological Level ? Essential Survival Strategy 10: Look After Yourself ? Avoid ?To Do? Lists ? Call Them Whatever Feels Better to You (Inside) ? Change your Posture to Change how you Feel ? Don?t Blame Yourself ? Don?t Let Them Get to You ? Find a Way to Live with it ? Focus on Just Doing a Good Job ? Forget about How, for Now ? Get Lots of Support and Supporters ? Get a Coach and/or Mentor ? Have a Deadline ? If it?s Not Working, Try Something Different ? It?s Only Human to be Human ? Play Printed Pages: 192. Buchnummer des Verkäufers 57495

Über diesen Titel:

Inhaltsangabe: Working with the Enemy shows us how to survive and thrive in really difficult situations, and enables us to deal with them and to nip future instances in the bud long before they become "situations". Mike Leibling describes scenarios that may feel very dark ? and not only shows the light at the end of the tunnel but also, practically, how to get there. He treats difficult situations in a matter-of-fact way, and the many case studies, tips, techniques and strategies will help you to "unstick" yourself when you've been feeling very stuck. He reveals how to: - rise above "enemy" situations with 10 Essential Survival Strategies; - identify and handle 15 Toughest Types of "enemy"; - manage "enemies" by choosing from over 100 Action Tips.

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Bibliografische Details

Titel: Working with the Enemy: How to Survive and ...
Verlag: Kogan Page Limited/Viva Books
Erscheinungsdatum: 2010
Einband: Softcover
Zustand: New
Auflage: First edition.

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