What Works: How Local Governments Have Made the Leap from Measurement to Management

What Works showcases more than 70 real-world examples of local governments applying performance measurement to Improve service delivery, Inform management and policy decisions, Manage day-to-day operations more effectively in increasingly resource-constrained environments.

The book demonstrates ICMA's commitment to the continuous learning model of performance measurement, which promotes performance measurement as a tool for evaluating performance, setting improvement targets, and finding proven methods for doing better.

ICMA's executive director, Bob O'Neill, posits that there is a performance dividend enjoyed by communities that employ a professional manager. The ICMA Center for Performance MeasurementÖ extends this notion by suggesting that there is also a performance dividend to be derived by communities that engage in performance measurementûand What Works shows how they do it.

ICMA Press is a leading publisher of books, reports, survey research, training materials, and other resources used by local government management professionals, municipal and county associations, and colleges and universities. Areas of practice featured in ICMA publications include planning, finance, budgeting, human resource management, supervision, fire and rescue services, service contracting, emergency management, and many others.