A systems engineer and high consequence industry consultant, David Marx, uses national, international and personal stories to outline the prevalence and complexities of human error. Arguing that our approach to human fallibility is flawed, Marx applies principles of a Just Culture model to topics such as medical malpractice reform, healthcare and aviation safety, human resources policies, and parenting. Rather than embracing a merely reactive approach to human error, Marx argues for holding people accountable based on the quality of their choices�not merely the positive or negative outcomes in any given situation. On a macro level, this would include retiring the medical malpractice system, re-evaluating tort reform objectives and incorporating error-reporting systems into healthcare and aviation sectors. On a micro level, Marx encourages readers to release their expectations of perfection and embrace personal accountability for choices they and their neighbors make daily.

�ber die Autorin bzw. den Autor

David Marx is a systems engineer with a juris doctor in law. Ask him to describe what he does in one sentence and he ll tell you that he helps his clients avoid inadvertently killing their customers. From aviation to healthcare, David has spent his adult life helping others reduce the risks imposed on us all by our shared human fallibility.Through his work as CEO of Outcome Engineering, a Dallas-based risk management firm, David s efforts can be seen in the safety practices of high-risk industries around the world. David lives with his wife and their five children in Allen, Texas.

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With 3 stores less than 1 hour outside the DC/Metropolitan area (1 in Gaithersburg, 1 in Frederick and 1 in Hagerstown, MD), we have the largest selection of books in the tri-state area. Wonder Book and Video has been in business since 1980 and online since 1997. We have over 1 Million books for sale on our website and another 1 Million books for sale in our 3 locations. Items on Abe are not necessarily in stock at our retail locations. Please do not call the stores to place orders for Abe Books sales. We have a very active online inventory and as such, we can receive multiple orders for the same item. We fill those orders on a first come first serve basis, but will refund promptly any items that are out of stock. Since 1980 it has always been about the books. ALL kinds of books from 95 cent children's paperbacks to five figure rare and collectibles. A merging of the old and new is where we started, and it is where we are today. Our retail stores have always been places where a reader can rush in looking for a title needed for a term paper that is due the next day, or where bibliophiles can get lost "in the stacks" for as long as they wish. In 2002 USAToday recognized us as "1 of 10 Great Old Bookstores", and we have been featured in numerous other newspaper and TV stories including Washington Post and CSpan. Members ABAA, ILAB.

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Verbandsmitglieder verpflichten sich, h�chste Standards einzuhalten. Sie garantieren die Echtheit aller zum Verkauf angebotenen Objekte. Ihre Objektbeschreibungen sind sachkundig und genau, etwaig vorhandene M�ngel oder Restaurationen werden offengelegt. Die Ansetzung der Verkaufspreise erfolgt nach akkurater Recherche. Alle Verk�ufe werden stets fair und redlich abgewickelt.

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Wonder Book
Wonder Book and Video, 1550 Tilco Drive, Frederick, MD, 21704, U.S.A.

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We want you to be satisfied with the book you order. Our general description is
conservative and the book should be as good or better than our general
description
may indicate.

As we often get many requests for the same book, in some cases the book may
already be sold. We will email you regarding the availability.

RETURNS are cheerfully accepted up to 30 days. We ship out within 1-2 business
days and U.S. Standard Shipments usually arrive within 6-9 business days,
Priority 3-6. We want you to be...

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STANDARD DOMESTIC U.S. SHIPPING IS FREE. Priority Shipping is only $6.99 for first item, $1 each additional. Orders ship within 2 business days. Shipping outside of U.S. is typically between $8-13 and takes between 8-15 business days. Heavier books may require additional shipping. Faster Needs Please Inquire.

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Versandkosten innerhalb von USA
Bestellmenge	5 bis 9�Werktage	3 bis 6�Werktage
Erster Artikel	EUR 0.00	EUR 9.36

Die Versandzeiten werden von den Verk�uferinnen und Verk�ufern festgelegt. Sie variieren je nach Versanddienstleister und Standort. Sendungen, die den Zoll passieren, k�nnen Verz�gerungen unterliegen. Eventuell anfallende Abgaben oder Geb�hren sind von der K�uferin bzw. dem K�ufer zu tragen. Die Verk�uferin bzw. der Verk�ufer kann Sie bez�glich zus�tzlicher Versandkosten kontaktieren, um einen m�glichen Anstieg der Versandkosten f�r Ihre Artikel auszugleichen.