Warranty Management And Product Manufacture

D. N. Prabhakar Murthy et Wallace R. Blischke

ISBN 10: 1852339330 ISBN 13: 9781852339333
Verlag: Springer London Ltd, 2005
Gebraucht Hardcover

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Ancien livre de bibliothèque. Légères traces d'usure sur la couverture. Tampon ou marque sur la face intérieure de la couverture. Edition 2005. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slight signs of wear on the cover. Stamp or mark on the inside cover page. Edition 2005. Ammareal gives back up to 15% of this item's net price to charity organizations. Bestandsnummer des Verkäufers C-651-848

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The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products.

Shows how to make warranty management an effective tool for enhancing customer satisfaction.

Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style.

Written by two of the world's leading experts in warranty management.

Über die Autorin bzw. den Autor:

D. N. P. Murthy is the Professor of Engineering and Operations Management in the Department of Mechanical Engineering at the University of Queensland and a Senior Scientific Advisor to the Norwegian University of Science and Technology. He has held visiting appointments at several universities in the USA, Europe and Asia. His current research interests include various aspects of technology management (new product development, strategic management of technology), operations management (lot sizing, quality, reliability, maintenance), and post-sale support (warranties, service contracts). He has authored or co-authored 15 book chapters, 140 journal papers and 130 conference papers.

Wallace R. Blischke was a member of the faculty of The Marshall School of Business, University of Southern California, for 27 years. He is currently Professor Emeritus at the Marshall School and Consultant in Statistical Analysis. His specialities include design of experiments, data analysis, reliability, quality assurance, design of sample surveys, estimation theory, and management science. He is co-author of two books.

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Titel: Warranty Management And Product Manufacture
Verlag: Springer London Ltd
Erscheinungsdatum: 2005
Einband: Hardcover
Zustand: Bon

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Murthy, D. N. Prabhakar; Blischke, Wallace R.
Verlag: Springer (edition 2006), 2005
ISBN 10: 1852339330 ISBN 13: 9781852339333
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Anbieter: BooksRun, Philadelphia, PA, USA

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Hardcover. Zustand: Good. 2006. It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience. Artikel-Nr. 1852339330-11-1

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Wallace R. Blischke
ISBN 10: 1852339330 ISBN 13: 9781852339333
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Buch. Zustand: Neu. Neuware -Purchasers of manufactured goods need assurance that they will perform well over their expected life. Warranties play a vital role in this. With proper management, warranty terms provide a promise of protection in case of product failure, while warranty service can assure customer satisfaction in the event of a claim.The authors have developed 'Stage-3' warranty management, viewing warranties from a strategic perspective, starting with a strategy linked to technical and commercial planning from the start of product development.Warranty management aims to achieve business objectives by focusing on product performance assurance and customer satisfaction, the goal of warranty management; guidelines are provided for achieving this goal.Written by leading experts, this book details current thinking in product manufacture. It will be a valuable guide for managers in product development, production and marketing as well as graduate students in business and operations management and industrial engineering.Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg 324 pp. Englisch. Artikel-Nr. 9781852339333

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Buch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - Purchasers of manufactured goods need assurance that they will perform well over their expected life. Warranties play a vital role in this. With proper management, warranty terms provide a promise of protection in case of product failure, while warranty service can assure customer satisfaction in the event of a claim. The authors have developed 'Stage-3' warranty management, viewing warranties from a strategic perspective, starting with a strategy linked to technical and commercial planning from the start of product development. Warranty management aims to achieve business objectives by focusing on product performance assurance and customer satisfaction, the goal of warranty management; guidelines are provided for achieving this goal.Written by leading experts, this book details current thinking in product manufacture. It will be a valuable guide for managers in product development, production and marketing as well as graduate students in business and operations management and industrial engineering. Artikel-Nr. 9781852339333

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Murthy, D. N. Prabhakar; Blischke, Wallace R.
Verlag: Springer, 2005
ISBN 10: 1852339330 ISBN 13: 9781852339333
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