Unlocking E-Government Potential: Concepts, Cases and Practical Insights serves as a practical guide for conceptualizing and implementing e-government at the local, state and national levels and provides an overview of the global experience in implementing the same. This book is a sequel to the author's earlier book, E-Government: From Vision to Implementation. It describes the evolution of e-government applications over a period of four years through cases and illustrations and explores its potential impact on cost of access, quality of service and quality of governance for citizens and businesses, and on transparency and corruption. The book presents empirical results from impact assessment studies done during 2006-08 for nearly 50 e-government projects. Among other issues, it discusses the strategy for making e-government work for the poor. The case studies of e-government applications cover a wide range-serving different types of clients, focusing on different purposes, and built by different tiers of government. These cases explain the application context, new approaches embodied in the e-government application, challenges faced during implementation, benefits delivered and costs incurred. This book will be of interest to management professionals and those with a public administration background. It will also be very useful for students enrolled in university programmes dealing with ICT and development and international academic courses on e-governance.
Subhash Bhatnagar is an alumnus of Mayo College, Ajmer, IIT Madras and IIM Ahmedabad (IIMA). He has been a Professor of Information Systems at the IIMA since 1975. In his many years at IIMA he held the CMC Chair Professorship in Information Technology, served as the Dean and was a member of the Board of Governors. He was instrumental in establishing and coordinating the activities of two research centres at the IIMA, Centre for Electronic Governance and Telecom Policy Study Centre. From 2000 to 2006, he worked for the World Bank in Washington DC to mainstream e-government in the activities of the World Bank. At present he divides his time between teaching and research at IIMA as an Adjunct Professor and advising different institutions which work on e-government.
Professor Bhatnagar’s research has focused on ICT for development, e-government and e-commerce. He has published 80 research papers and seven books. He is the Founder Chairman of the International Federation of Information Processing (IFIP) Working Group on Social Implications of Computers in Developing Countries and was the Chief Editor of the International Journal of Information Technology and Development. He also publishes a quarterly newsletter on Information Technology in Developing Countries, is on the editorial boards of half a dozen international journals and is a recipient of the IFIP Silver Core and the Fellowship of the Computer Society of India.