12 Universal Skills: The Beginner's Guide to a Successful Work Life

The most valuable skills at work are often untaught and unspoken. Yet they are key to a successful career.

Also known as job skills or soft skills, they’re rarely taught in school or by employers. When they are, it’s usually only through exclusive leadership programs —an opportunity most people never get.

But there is no reason why anyone should build their career without these skills.

Written with career starters in mind—but relevant to anyone—12 Universal Skills demystifies the twelve most important soft skills with practical, real-world advice. In a unique, easy-to-follow framework, you will find all the essential tips and do’s and don’ts you need to succeed.

Based on the authors’ extensive experience and backed by detailed research and conversations with leadership experts, this is your ultimate guide to work life.

With straightforward explanations and action steps, you’ll learn how to:

• Create a career path that fits your strengths and background
• Build confidence in yourself, your skills, and your ideas
• Meet expectations and earn trust
• Manage your time effectively and avoid stress
• Handle mistakes and conflicts with professionalism
• ... and much more

This clear and structured approach is so effective that 12 Universal Skills is now used in training programs at top global companies across tech, health care, finance, and beyond.