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Turned On: Eight Vital Insights to Energize Your People, Customers, and Profits

Dow, Roger J.

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ISBN 10: 0887307663 / ISBN 13: 9780887307669
Verlag: HarperBusiness
Gebraucht Zustand: Fine Hardcover
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0887307663 First edition. Near fine in fine dust jacket few ink dots to ffep. Quality, Value, Experience. Media Shipped in New Boxes. Buchnummer des Verkäufers BING40726

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Bibliografische Details

Titel: Turned On: Eight Vital Insights to Energize ...

Verlag: HarperBusiness

Einband: Hardcover


Zustand des Schutzumschlags: Dust Jacket Included

Auflage: 1st Edition

Über diesen Titel


"Turned On captures the passion and energy of people who thrive on making things better every day for their customers, organizations and themselves." -- Ken Blanchard, Chairman, Blanchard Training and Development, co-author, Raving Fans and The One Minute Manager

"Impressive examples of what people working toward a common goal can accomplish. The hospitals and inner-city communities profiled are laying groundwork to turn around our cities and healthcare." -- Jack Kemp, Co-Director, Empower America

"Turned On is the definitive book on leading ordinary companies to extraordinary customer satisfaction and profits, using proven principles practiced by the best and brightest organizations" -- Charles Schwab & Co.,
Mary Kay Cosmetics, Intel, USAA, Xerox, Levi Strauss & Co., SEMATECH and The Ritz-Carlton, to name a few. Roger Dow and Susan Cook focus on the human aspects of these star companies, then show how managers can follow their example to energize their own people, customers and profits. With action checklists, brain teasers and firsthand accounts, Turned On offers managers and employees at all levels lessons that bring immediate results.

Turned On guides managers in enabling their people to take control of their jobs, think in new ways and find no-nonsense, commonsense approaches to working better. The insights are real, from the front line and provide the much needed clarity, faith and hope vital to working in today's tumultuous, high-stress environment.


Turned On is an inspiring look behind the scenes of turned-on hospitals, inner-city communities, and companies like Intel, Levi Strauss & Co., USAA, and Ritz-Carlton. It captures the Eight Vital Insights of customer service that immediately affect a company's long-term vitality and bottom line. The authors refrain from jargon in their many hands-on examples so that managers and employees throughout an organization can move swiftly from insight to action, directly influencing customer satisfaction. By connecting with each reader's intuitive values, Dow and Cook provide the much-needed clarity, faith, and hope essential to corporate renewal and prosperity in today's tumultuous high-stress environment.

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