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Turned On: Eight Vital Insights to Energize Your People, Customers, and Profits

Dow, Roger J.

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ISBN 10: 0887307663 / ISBN 13: 9780887307669
Verlag: HarperBusiness
Gebraucht Zustand: Fine Hardcover
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0887307663 First edition. Near fine in fine dust jacket few ink dots to ffep. Quality, Value, Experience. Media Shipped in New Boxes. Buchnummer des Verkäufers BING40726

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Titel: Turned On: Eight Vital Insights to Energize ...

Verlag: HarperBusiness

Einband: Hardcover


Zustand des Schutzumschlags: Dust Jacket Included

Auflage: 1st Edition

Über diesen Titel


"Turned On captures the passion and energy of people who thrive on making things better every day for their customers, organizations and themselves." -- Ken Blanchard, Chairman, Blanchard Training and Development, co-author, Raving Fans and The One Minute Manager

"Impressive examples of what people working toward a common goal can accomplish. The hospitals and inner-city communities profiled are laying groundwork to turn around our cities and healthcare." -- Jack Kemp, Co-Director, Empower America

"Turned On is the definitive book on leading ordinary companies to extraordinary customer satisfaction and profits, using proven principles practiced by the best and brightest organizations" -- Charles Schwab & Co.,
Mary Kay Cosmetics, Intel, USAA, Xerox, Levi Strauss & Co., SEMATECH and The Ritz-Carlton, to name a few. Roger Dow and Susan Cook focus on the human aspects of these star companies, then show how managers can follow their example to energize their own people, customers and profits. With action checklists, brain teasers and firsthand accounts, Turned On offers managers and employees at all levels lessons that bring immediate results.

Turned On guides managers in enabling their people to take control of their jobs, think in new ways and find no-nonsense, commonsense approaches to working better. The insights are real, from the front line and provide the much needed clarity, faith and hope vital to working in today's tumultuous, high-stress environment.


Dow and Cook show how ordinary people can achieve stunning results and create long-term vitality.

Five years ago, Roger Dow, vice-president and general sales manager of Marriott Hotels, and Susan Cook, president of the consulting firm Think Customer, founded "The Service/Quality Leadership Forum 2000," as a bi-annual learning laboratory for senior executives. Leaders from fifty of the nation's most innovative companies, including Xerox, Motorola, Charles Schwab & Co., and Mary Kay Companies, come together to share successes and explore new ways of doing business. In Turned On: Eight Vital Insights to Energize Your People, Customers, and Profits, Dow and Cook go behind the scenes to create the ultimate guide to long-term vitality.

Businesses today are alarmingly out of balance - too many organizations focus only on short-term financial results. Downsizing and uncertainty are leading to employee apathy, fear, and indifference to customers which sabotages any chance of enduring success. The organizations in Turned On are also relentless on the bottom line, but balance that intensity with an equal obsession for inspired people and enthusiastic customers. Consequently, they radiate passion, energy, and an aura of perpetual success.

Dow and Cook take an in-depth look at this flourishing new breed. They analyze prominent companies such as Intel, Levi Strauss & Co., The Ritz-Carlton and USAA. They introduce rising stars like Rural/Metro, a private ambulance and fire protection company that is cutting fire-loss by 50% at half the cost of its public sector counterparts. Seven of the book's featured organizations made Fortune magazine's 1996 list of America's Most Admired Companies. Three are Malcolm-Baldridge National Quality Award winners. In the last five years, the stock price for each of the publicly traded companies in Turned On increased 215% while the Standard and Poor's index increased only 17%. During that time, their total revenue increased 300%, and their profits have gone up a whopping 600%. -- From the Publisher

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