"Este libro será inmensamente valioso" - Business Franchise Magazine
Lleno de soluciones prácticas y escritas para situaciones difíciles que enfrentan los gerentes todos los días. Contiene más de 150 cartas de negocios adaptables con comentarios e incluye cartas de muestra a: clientes, proveedores, personal, distribuidores, medios de comunicación, organizaciones, propietarios y mucho más.
This text aims to provide readers with practical solutions for a variety of tricky letters that they need to write everyday in business situations. For example, how to deal with angry customers, what to say if a subcontractor's work is not up to standard, asking the Inland Revenue for more time to pay, how to deal with complaints from staff, how to ask your bank manager for a larger overdraft, what to say to the press if they publish a misleading report, and more. explanations about each letter. It is designed for all managers who need to respond to a variety of difficult situations in writing.