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Bibliografische Details

Titel: Training for Total Quality Management (...

Verlag: Kogan Page Ltd 30/09/1992

Erscheinungsdatum: 1992

Einband: Softcover

Zustand: Very Good

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Total quality management (TQM) is a concept of integrated management techniques designed to encourage customer service improvements and profitability. Illustrated with case studies, this manual explains how company trainers have a crucial role to play in introducing TQM to their companies.

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