Total Quality Management: Text and Cases

B. Janakiraman,R.K. Gopal

Verlag: PHI Learning, 2009
ISBN 10: 8120329953 / ISBN 13: 9788120329959
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Providing accessible coverage of the basics and practical aspects of total quality management, this book is intended for students of management and engineering. The text adopts a realistic approach to the teaching of the subject with the principal focus on the philosophy of total quality management and its role in today?s world of fierce business competition. Discusses the mechanism of quality control, quality assurance and different types of quality control tools and their usage. Features the Japanese management philosophy, quality awards and standards. Presents the differences between total quality management and business process re-engineering and approaches to integrate them. Describes the various aspects of benchmarking, capability maturity model and customer relationship management. CONTENTS: Foreword. Preface. 1.Introduction to Quality Concepts. 2.Managing for Quality Products and Services. 3.Seven QC Tools. 4.The Philosophy of TQM. 5.Quality Gurus. 6.Quality Circles. 7.Reactive Improvement. 8.Proactive Improvement. 9.Six Sigma Concepts. 10.Just in Time. 11.Taguchi and Hoshin. 12.Quality Awards. 13.Quality Standards. 14.Business Process Re-Engineering. 15.Benchmarking. 16.Capability Maturity Model for Software Industry. 17.Customer Relationship Management. Appendix A:IS/ISO 9001?2000. Appendix BL:ISO 14000?Guidance on the Use of the Specification. Bibliography. Index. Printed Pages: 260. Buchnummer des Verkäufers 11404

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Bibliografische Details

Titel: Total Quality Management: Text and Cases
Verlag: PHI Learning
Erscheinungsdatum: 2009
Einband: Softcover
Zustand: New
Auflage: First edition.

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Ross, Joel E.:
Verlag: London, St. Lucie Press, (1995)
ISBN 10: 1884015085 ISBN 13: 9781884015083
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Buchbeschreibung London, St. Lucie Press, 1995. Softcover. 476 p. Ehemaliges Bibliotheksexemplar mit Stempel und Signatur. Guter Zustand. 9781884015083 Sprache: Englisch Gewicht in Gramm: 653. Artikel-Nr. 218360

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John S. Oakland
Verlag: Taylor & Francis Ltd. Nov 2014 (2014)
ISBN 10: 0415635500 ISBN 13: 9780415635509
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Buchbeschreibung Taylor & Francis Ltd. Nov 2014, 2014. Taschenbuch. Buchzustand: Neu. Neuware - The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation Oakland's popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and a achieve sustainable competitive advantage. Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors.This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects. 530 pp. Englisch. Artikel-Nr. 9780415635509

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