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Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby

Crosby, Philip B.

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ISBN 10: 0452264367 / ISBN 13: 9780452264366
Verlag: Plume
Gebraucht Zustand: Very Good Softcover
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0452264367 Pages a little tan, and some minor stain to foreedge. Quality, Value, Experience. Media Shipped in New Boxes. Buchnummer des Verkäufers BING11942

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Titel: Let's Talk Quality: 96 Questions You Always ...

Verlag: Plume


Zustand:Very Good

Über diesen Titel


An expert in quality management discusses the five areas of quality that have changed dramatically in the last five years, examines the relative strengths of Japanese and American management techniques, and discusses successful troubleshooting

From Library Journal:

Crosby, author of Quality Is Free: The Art of Making Quality Certain ( LJ 2/15/79) and Quality Without Tears: The Art of Hassle-Free Management ( LJ 4/1/84), has another book on the topic. This book is organized in a question-and-answer format. The 96 questions, which come from managers attending sessions at Crosby's Quality College, are arranged into four chapters: "The Quality Revolution at Home and Abroad," "Quality Thinking," "Quality Action," and "Quality Relationships." Although the book includes "Guidelines for Browsers," it is difficult to browse through. Unless one really likes the format, this does not add much to Quality Without Tears . Not recommended for libraries that have the author's earlier works.
- Michael D. Kathman, St. John's Univ. Lib., Collegeville, Minn.
Copyright 1989 Reed Business Information, Inc.

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