This revised and updated 8th edition retains its focus on processes that require understanding, have variation, must be properly controlled, have a capability, and need improvement - as reflected in the five sections of the book.

�ber die Autorin bzw. den Autor:

John Oakland is one of the world’s top ten gurus in quality and operational excellence; Executive Chairman, Oakland Group; Emeritus Professor of Quality & Business Excellence at Leeds University Business School; Fellow of the Chartered Quality Institute (CQI); Fellow of the Royal Statistical Society (RSS); Fellow of the Cybernetics Society (CybSoc); Fellow of Research Quality Association (RQA).

Robert Oakland is Director in the Oakland Group and works across the globe helping complex organizations to unlock the power in their data using advanced analytical and statistical techniques to improve the quality, cost and delivery of their products and services.

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