20 Win-Win Ways TO Satisfy YOUR Customers AND YOUR Margins From his humble childhood selling fish to passersby in China to accepting the 2013 Tibbetts Award at the White House for small business excellence, Ken Kuang’s inspiring story and insightful tips will empower you to take your business to the next level. Inside, you’ll learn how to: • Establish credibility • Anticipate customer needs • Turn challenges into opportunities • Build a winning team • Get more by asking for less No matter what industry you’re in, From Start-Up to Star provides stimulating ideas, useful stratagems, and winning tactics for businesses of all sizes.

�ber die Autorin bzw. den Autor

KEN KUANG started Torrey Hills Technologies in 2004, which has rapidly grown to become a leading producer of affordable, high-quality microelectronic components and process equipment for companies such as IBM, Apple, Boeing, and General Electric. He is recognized as an industry expert and frequently speaks at packaging conferences. Ken has earned many industry awards including the IMAPS President Award in 2008 and 2012. He holds a degree in chemical engineering and has previously authored three technical books. Ken lives with his loving wife and two wonderful boys in San Diego. JIAYIN “JOYCE” ZHANG is Senior Manager of Marketing and Sales at Torrey Hills Technologies and focuses on providing strategic marketing vision and first class customer support. She has Masters degrees in Marketing Communications and International Studies from the University of South Carolina. She lives with her husband and daughter in Hershey, Pennsylvania. FANG “EILEEN” HAN is a marketing research analyst at Torrey Hills Technologies that specializes in finding equipment growth opportunities for customers such as General Motors, Philips, the U.S. Air Force, and Boeing. Eileen has a Masters degree in Retailing from the University of South Carolina and lives with her husband and son in Roseville, California.

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