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Sharing expertise. Beyond knowledge management.

Ackerman, Mark & Volkmar Pipek & Volker Wulf (Ed.)

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ISBN 10: 0262011956 / ISBN 13: 9780262011952
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Cambridge, MIT Press. 2003. Hardcover with dj. xx,418pp. Index. Condition: very good, clean and unread copy. Condition : as new copy. ISBN 9780262011952[KEYWORDS: MANAGEMENT, Buchnummer des Verkäufers 235370

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Bibliografische Details

Titel: Sharing expertise. Beyond knowledge ...

Einband: Hardcover

Zustand des Schutzumschlags: Dust Jacket Included

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Inhaltsangabe:

The field of knowledge management focuses on how organizations can most effectively store, manage, retrieve, and enlarge their intellectual properties. The repository view of knowledge management emphasizes the gathering, providing, and filtering of explicit knowledge. The information in a repository has the advantage of being easily transferable and reusable. But it is not easy to use decontextualized information, and users often need access to human experts.

This book describes a more recent approach to knowledge management, which the authors call "expertise sharing." Expertise sharing emphasizes the human aspects -- cognitive, social, cultural, and organizational -- of knowledge management, in addition to information storage and retrieval. Rather than focusing on the management level of an organization, expertise sharing focuses on the self-organized activities of the organization's members. The book addresses the concerns of both researchers and practitioners, describing current literature and research as well as offering information on implementing systems. It consists of three parts: an introduction to knowledge sharing in large organizations; empirical studies of expertise sharing in different types of settings; and detailed descriptions of computer systems that can route queries, assemble people and work, and augment naturally occurring social networks within organizations.

About the Author:

Mark Ackerman is Associate Professor in the School of Information and in the Department of Electrical Engineering and Computer Science at the University of Michigan.

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