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Serving Them Right : Innovative and Powerful Customer Retention Strategies

Liswood, Laura A.

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ISBN 10: 0887303463 / ISBN 13: 9780887303463
Verlag: Harper Business (A Division of Harper & Row, Publishers), New York, New York, U.S.A., 1990
Gebraucht Zustand: Very Good Hardcover
Verkäufer PsychoBabel & Skoob Books (Didcot, OXON, Vereinigtes Königreich)

AbeBooks Verkäufer seit 6. Oktober 2003

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Beschreibung

Cover and contents in very good clean condition. Minor creasing to the top of dust jacket. Light dust spotting to top of page block. Previous owner's name on title page. Buchnummer des Verkäufers 157484

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Bibliografische Details

Titel: Serving Them Right : Innovative and Powerful...

Verlag: Harper Business (A Division of Harper & Row, Publishers), New York, New York, U.S.A.

Erscheinungsdatum: 1990

Einband: hardcover

Zustand:Very Good

Zustand des Schutzumschlags: Very Good

Auflage: First Edition, First Printing.

Art des Buches: Clean Copy

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Inhaltsangabe:

Serving Them Right examines the most persistent and longstanding barriers to quality and good customer service in American business. Liswood studies distinct tactics and techniques for improving service delivery and raising customer satisfaction levels. She outlines the nuts and bolts of service-delivery management and the ongoing commitment needed to sustain an effective program once it is in place. Laura Liswood provides practical advice to management at all levels of an organization to restore quality and service in American business. She discusses cutting-edge ideas such as the need for a chief service officer, a complete realignment of complaint-handling by top management, and a new set of service measurement standards. All copies of Serving them Right are signed by the author, Laura Liswood.

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To pay by PayPal, just paste this link into your browser: paypal.me/PsychoBabelSkoob PsychoBabel Books in Oxfordshire and Skoob Books in London (Russell Square Tube)are run and owned by Chris Edwards operating as a sole trader. We have bought all our books and take great care with the storage and listing of each one. As well as over 107,000 listings we have nearly 100,000 in our London shop and probably five times as many awaiting attention in the warehouse. We have been selling with a five-star rating continuously sine 2003 on AbeBooks. PsychoBabel and Skoob buy from private individuals and prestigious libraries. We are NOT 'barcoders' but dedicated book lovers, offering an excellent service. We enjoy receiving phone calls and we handle each order individually. We dispatch our orders daily and accommodate customers all over the world. Our wonderful packaging is not charged for. Please email or call with any queries or requests for photos.

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PsychoBabel Books in Oxfordshire and Skoob Books in London (Russell Square Tube) are solely owned by Chris Edwards, 1 Churchward, Didcot, Oxfordshire. OX11 7HB. Prompt dispatch on clearance of payment. If any doubt about condition of book in addition to that described please e-mail or call. PsychoBabel & Skoob Books 1 Churchward, Didcot, Oxfordshire. OX11 7HB Telephone 01235 861411 www.psychobabel.co.uk VAT Regi...

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