"I am thrilled to see this fabulous book getting published. I have been waiting for several years to offer a course on service engineering but never took the next step. As soon as I saw the contents of this book as well as the first couple of chapters, I got the inspiration to put in the paperwork to offer the course. The book is current, covers a vast set of service industries, goes deep in terms of analysis, focuses on applications of operations research, and is written like a textbook tailor made for classroom purposes. The authors bring in their years of experience into this masterpiece of a book. I am delighted that the authors have an extensive exercise section, several worked out examples, and are offering materials for other instructors. I cannot wait to read it cover to cover and teach the aforementioned course on service engineering. For me this book is the greatest thing since the slice of bread, and the Internet."
― Natarajan Gautam, Texas A&M University, USA

"This is a well written book by distinguished faculty members in the discipline. The material covered is state-of-the-art and clearly explained. I highly recommend this as a textbook and as a reference book in the newly emerging area in industrial engineering."
― Bopaya Bidanda, University of Pittsburgh, USA

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