The Service Quality Handbook
Scheuing, Eberhard E.; Christopher, William F.
ISBN 10: 0814401198 ISBN 13: 9780814401194
Verlag: AMACOM, 1994
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Beschreibung:
Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Bestandsnummer des Verkäufers 2049221-20
Inhaltsangabe:
Bringing the standards of quality to service companies is a goal that many talk about, but few know how to achieve. This state-of-the-art guide is multi-contributor work on service quality. Presenting advice, guidelines, fresh ideas and tested models from an international cast of experts, this book is a resource and reference for anyone involved in achieving competitive advantage and superior performance in their organization. The handbook's 41 chapters address such crucial topics as: creating a service quality vision; designing effective service quality systems; reinforcing and rewarding quality-awareness in employees; delivering (and measuring) consistent service quality.
Reseña del editor: Bringing the standards of quality to service companies is a goal that many talk about, but few know how to achieve. This state-of-the-art guide is multi-contributor work on service quality. Presenting advice, guidelines, fresh ideas and tested models from an international cast of experts, this book is a resource and reference for anyone involved in achieving competitive advantage and superior performance in their organization. The handbook's 41 chapters address such crucial topics as: creating a service quality vision; designing effective service quality systems; reinforcing and rewarding quality-awareness in employees; delivering (and measuring) consistent service quality.
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Bibliografische Details
Titel: The Service Quality Handbook
Verlag: AMACOM
Erscheinungsdatum: 1994
Einband: Hardcover
Zustand: Good
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Service Quality in Practice: A Handbook for Practitioners
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Service Quality in Practice: A Handbook for Practitioners
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Paperback. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 6545-9780717118793
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Service Quality in Practice: A Handbook for Practitioners
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Paperback. Zustand: Very Good. Service Quality in Practice: A Handbook for Practitioners This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 7719-9780717118793
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Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:0810807327. Artikel-Nr. 8674344
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Measuring the Quality of Library Service: A Handbook
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
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Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:0810807327. Artikel-Nr. 9727354
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Handbook on Quality of Life for Human Service Practitioners
Verlag:
Amer Assn on Intellectual & Devel, 2002
ISBN 10: 0940898772
ISBN 13: 9780940898776
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Anbieter: Better World Books, Mishawaka, IN, USA
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ISBN 10: 1907045813
ISBN 13: 9781907045813
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Zustand: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Artikel-Nr. 14240707-6
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Handbook of Research on the Interplay Between Service Quality and Customer Delight
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Zustand: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Artikel-Nr. wbs5172839603
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Handbook of Tourism and Quality-of-Life Research II : Enhancing the Lives of Tourists, Residents of Host Communities and Service Providers
ISBN 10: 3031315154
ISBN 13: 9783031315152
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Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - The second volume of this handbook develops on and extends the discussion in the successful first volume, published in 2012. This is a timely addition to the literature, drawing on the momentum that quality of life (QOL) research in tourism has gained in the 21st century and on the boom in the tourism industry itself. It focuses on four areas of growth in QOL research in the recent past: (1) travelers/tourists, (2) host communities, (3) service providers, and (4) the role of technology. The handbook helps management of tourism firms and policy makers develop specific policies and programs to ensure the most positive impact of tourism on tourists, host communities, and service providers. The comprehensive coverage of topics in this handbook makes it a state-of-the-art reference. Academics interested in QOL research in travel and tourism, tourism practitioners interested in applying the science of QOL in the tourism industry, as well as policy makers involved in regulating the industry will view the handbook as indispensable source of recent research. Artikel-Nr. 9783031315152
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Handbook of Tourism and Quality-of-Life Research II : Enhancing the Lives of Tourists, Residents of Host Communities and Service Providers
Verlag:
Springer International Publishing, 2023
ISBN 10: 303131512X
ISBN 13: 9783031315121
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Hardcover
Anbieter: AHA-BUCH GmbH, Einbeck, Deutschland
Verkäuferbewertung 5 von 5 Sternen
Buch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - The second volume of this handbook develops on and extends the discussion in the successful first volume, published in 2012. This is a timely addition to the literature, drawing on the momentum that quality of life (QOL) research in tourism has gained in the 21st century and on the boom in the tourism industry itself. It focuses on four areas of growth in QOL research in the recent past: (1) travelers/tourists, (2) host communities, (3) service providers, and (4) the role of technology. The handbook helps management of tourism firms and policy makers develop specific policies and programs to ensure the most positive impact of tourism on tourists, host communities, and service providers. The comprehensive coverage of topics in this handbook makes it a state-of-the-art reference. Academics interested in QOL research in travel and tourism, tourism practitioners interested in applying the science of QOL in the tourism industry, as well as policy makers involved in regulating the industry will view the handbook as indispensable source of recent research. Artikel-Nr. 9783031315121
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