Service Management for Dummies. Dieser Artikel ist nicht verfügbar.
Kaufman, Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern
28 Bewertungen von Goodreads
Sprache: Englisch
Verlag: Wiley & Sons, Incorporated, John, 2009
- Softcover
- Gebraucht
Anbieter: Better World Books, Mishawaka, IN, USABetter World Books
Verkäufer/-in mit 5 Sternen
Verkäufer:in bei ZVAB seit 3. August 2006
Nicht verfügbar
Softcover
Zustand: Gebraucht - Befriedigend
EUR 6,97
Artikelbeschreibung des Verkäufers
Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Bestandsnummer des Verkäufers 4468836-6
- Titel
- Service Management for Dummies
- Autor
- Kaufman, Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern
- Verlag
- Wiley & Sons, Incorporated, John
- Erscheinungsjahr
- 2009
- Zustand
- Good
- Einband
- Softcover
- Sprache
- Englisch
- ISBN-10
- 0470440589
- ISBN-13
- 9780470440582
- Artikelgewicht
- 1,202 Pfund
- Abmessungen
- N/A
A plain-English guide to managing IT from the customer's perspective
- Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users&;both inside and outside the organization&;is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
- Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
- This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
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Über die Autorin bzw. den Autor
Judith Hurwitz (president and CEO), Robin Bloor (partner and senior consultant), Marcia Kaufman (partner and COO), and Fern Halper (partner and senior data management strategist) are executives at Hurwitz & Associates, strategy consultants specializing in information and service management, cloud computing, and service oriented architecture. The team works with industry leaders on strategy and planning.
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