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The Service Edge: 101 Companies That Profit from Customer Care

Zemke, Ron; Schaap, Dick

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ISBN 10: 0453006477 / ISBN 13: 9780453006477
Verlag: Dutton Adult, US, 1989
Gebraucht Zustand: Good Hardcover
Verkäufer Robinson Street Books, IOBA (Binghamton, NY, USA)

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0453006477 2nd printing. Good some ink marks in text and bottom edge, else good in good dust jacket. * Quality, Value, Experience. Media Shipped in New Boxes. Buchnummer des Verkäufers BING586APPP5894

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Bibliografische Details

Titel: The Service Edge: 101 Companies That Profit ...

Verlag: Dutton Adult, US

Erscheinungsdatum: 1989

Einband: Hardcover


Zustand des Schutzumschlags: Dust Jacket Included

Über diesen Titel


Outlines how businesses can build a service ethos into their corporate culture, detailing how America's top service companies create, manage, and maintain their edge

From Library Journal:

Management consultant Zemke and journalist Schaaf have produced a unique list of the best service organizations in the country. Before describing their choices, they elaborate upon the fundamental principles underlying distinctive service. They then present their selections for the "Service 101" in categories by industry, ranging from travel, hotels, and health care to manufacturing, entertainment, and public service. While national and regional companies, as well as local governments, are represented, educational organizations are omitted. The profiles of the service leaders included are readable and informative. This interesting book is recommended for public and business libraries.
- Leonard Grundt, Nassau Community Coll. Lib., Garden City,
Copyright 1989 Reed Business Information, Inc.

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