Six SIGMA for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management
Hayler, Rowland; Nichols, Michael
ISBN 10: 0071470379 ISBN 13: 9780071470377
Verlag: McGraw-Hill Companies, 2006
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Hardcover
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Beschreibung:
May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Bestandsnummer des Verkäufers G0071470379I4N00
Inhaltsangabe:
Strategies to turn your financial organization into a lean, mean, results-generating machine
Applying Six Sigma to mission-critical financial operations is the latest focus of process improvement.Six Sigma for Financial Servicesdelivers the framework and tools needed to conduct operations at the highest level of performance and precision.
Drawing upon their vast experience, Six Sigma experts Rowland Hayler and Michael Nichols deliver a step-by-step approach for improving process maturity and effectiveness-and realizing millions of dollars of value for your customers and shareholders.
Über die Autorin bzw. den Autor:
Rowland Hayler is the Vice President of International Operations for Pivotal Resources, a global business improvement consulting firm. Prior to joining Pivotal, he served in a variety of business improvement leadership roles over 15 years at American Express. He has consulted with many leading financial organizations, including Halifax Bank of Scotland, Dresdner Kleinwort Wasserstein, Marks & Spencer Money, Swisscard, and UBS.
Michael D. Nichols is Principal Consultant/Senior Master Black Belt for Nichols Quality Associates, a consortium of Lean Six Sigma professionals. He was previously the Director-Six Sigma Design/Senior Master Black Belt at American Express, where he codeveloped the Six Sigma Design and Six Sigma Process Management programs. Nichols will also be president of the American Society for Quality in the 2007-2008 year.
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Bibliografische Details
Titel: Six SIGMA for Financial Services: How ...
Verlag: McGraw-Hill Companies
Erscheinungsdatum: 2006
Einband: Hardcover
Zustand: Very Good
Zustand des Schutzumschlags: No Jacket