Titel: Resolving Conflicts at Work : Eight Strategies for Everyone on the Job
Verlag: Wiley & Sons, Incorporated, John
Erscheinungsjahr: 2000
Sprache: Englisch
ISBN-10: 0787950599
ISBN-13: 9780787950590
Einband: Hardcover
Zustand: Good
Gewicht: 1,032�Pfund

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Everyone experiences conflict at work. Conflicts can arise from miscommunications, misunderstandings, false expectations, differences in standards, and stress. Drawing from decades of experience in business and conflict resolution, Kenneth Cloke and Joan Goldsmith offer concrete suggestions on how we can not only resolve conflicts at work, but use them as vehicles to improve our workplace relationships. Filled with stories and examples, this book addresses the working contexts of managers and employees throughout an organization.

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KENNETH CLOKE, Ph.D., L.L.M., J.D., has been the director of the Center for Dispute Resolution for more than twenty years and is a mediator, arbitrator, consultant, and trainer. He specializes in resolving complex multi-party conflicts, including workplace disputes, organizational conflicts, and public policy disputes. He is the author of Mediation, Revenge, and the Magic of Forgiveness, and, with Joan Goldsmith, coauthor of Thank God It's Monday! JOAN GOLDSMITH, Doctor of Humane Letters, has been an organizational consultant and educator for thirty years, specializing in leadership, development, organizational change, conflict resolution, and team building. She is a mediator, facilitator, and trainer in conflict resolution. In addition to her previous book with Kenneth Cloke, she coauthored Learning to Lead with Warren Bennis.

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