Reference and Information Services: An Introduction

Thoroughly updated, this is the essential guide to one of the most fundamental fields in the library profession. It links you―and through you, your patrons―to the significant changes that have occurred in reference and information sciences with emphasis on the growth of digital content.

A user favorite through four previous editions, the fifth edition of this classic text remains an ideal resource for anyone seeking to master the latest nuances in reference and information services. Edited by reference authority Linda C. Smith and Melissa A. Wong, the single-volume work is presented in three parts. Part I focuses primarily on new ideas and methods for providing reference service. Part II shares information on how to evaluate and search on electronic sources and also examines the content, structure, and advantages of various types of print and electronic outlets. Part III explores the future of reference services.

The book has been updated throughout to reflect the impact of fast-changing technology and the resulting changes in user behavior. Discussion of virtual/digital reference is now integrated throughout the services chapters, and the book now includes separate chapters on consortia and cooperation; marketing and promotion of reference services; readers' advisory services; business, health, and legal sources; and primary and archival sources. In addition, you'll find more emphasis on responding to the needs of specific populations, including children and young adults.

• Provides a comprehensive text edited by two highly regarded experts in reference and academic librarianship, Linda C. Smith and Melissa A. Wong, with chapters written by some of the best minds in the library science field
• Includes newly updated information that reflects today's realities in reference service with an indication of how reference service may be provided to meet changing patron needs in the future
• Encompasses the effective use of print sources, free online sources, and fee-based sources
• Features individual chapters that can be used for in-service staff training or in student course packs