Records and Information Management

Offering holistic coverage of the basics of records management, information governance, and data governance, this cutting-edge text also provides an overview of the evolution of technology and thinking in the field. Franks incorporates important concepts from the fields of risk management, privacy, and cybersecurity throughout its pages.

Widely acknowledged as the benchmark text for both students and RIM professionals ("extremely comprehensive and accessible," raves Archival Issues) the new third edition updates its authoritative blend of theory and practice to reflect the field's dynamically evolving environment, including the rapid rise of applications powered by AI/ML. Franks presents complete coverage of the records and information lifecycle model, encompassing paper, electronic (databases, office suites such as Microsoft 365, email), and new media records (blogs, chat messages, and software as a service), while acknowledging in every chapter the influence of emerging and developing technologies and encouraging new ways of meeting the resulting challenges. In this book, enhanced with supplemental contributions from a wide range of thought leaders and practitioners, readers will explore such keys topics as

• the latest advances in disruptive technologies such as blockchain, Web3, the metaverse, and evolving digital communication tools such as enterprise social media;
• an overview of the origins and development of records and information management;
• the discipline of information governance and the steps to develop a strategic records and information management plan;
• a completely new chapter that demystifies data governance, automation, and AI;
• strategies for the creation/capture and classification of records and information;
• approaches to retention strategies, inactive records management, archives, and long-term digital preservation;
• methods for access, storage, and retrieval of records and information;
• insight into electronic records and electronic records management systems;
• practices for safeguarding essential records, including disaster preparedness, recovery, and business continuity;
• approaches to monitoring, auditing, privacy, security, and risk management;
• fresh discussion of the leadership and management skills required of RIM professionals; and
• expert guidance on trendspotting, education, and training.

Patricia C. Franks, PhD, CA, CRM, IGP, CIGO, FAI, is a professor emerita at San José State University, where she teaches courses in enterprise content management and digital preservation. She is a past president of the National Association of Government Archivists and Records Administrators (NAGARA) and the Upstate New York Chapter of ARMA International. She is the sole editor of The Handbook of Archival Practice and co-editor of the Encyclopedia of Archival Science, the International Directory of National Archives, Teaching and Learning in Virtual Environments: Archives, Museums, and Libraries, and the Encyclopedia of Archival Writers, 1500-2015. She is a member of the CIGO Association Board of Directors and Preservica's Digital Preservation Sustainability Council. Her research interests are related to emerging technology and its impact on records and information management. She is currently a member of the InterPARES Trust AI multinational interdisciplinary research project where she leads two teams exploring the application of AI in the archives and records management disciplines. Franks has written and spoken widely on topics of social media, cloud computing, blockchain technology, information governance, data governance, and artificial intelligence.