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The Quality Improvement Handbook: Team Guide to Tools and Techniques

Swanson, Roger C.

Verlag: Kogan Page Ltd, London, 1995
ISBN 10: 0749417048 / ISBN 13: 9780749417048
Gebraucht / Zustand: Very Good / Hardcover
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Titel: The Quality Improvement Handbook: Team Guide...

Verlag: Kogan Page Ltd, London

Erscheinungsdatum: 1995

Einband: hardcover

Zustand: Very Good

Auflage: First Thus.

Beschreibung:

VG+ Hardback. Laminated boards. Printed simultaneously with the USA edition by St Lucie Press. xviii + 268p. Buchnummer des Verkäufers 086733

Über diesen Titel:

Inhaltsangabe: This text introduces a quality improvement model designed to provide managers with sound methods for process improvement or re-engineering opportunities. Chapters describe each technique in detail, including its utilization and typical applications.

Klappentext: The Quality Improvement Handbook: . Provides both experienced and beginning quality improvement teams with a comprehensive set of tools and techniques to identity and solve problem and improve processes in their organizations. Includes detailed descriptions and instructions for the original seven quality tools, the seven "new" management tools, and more than twenty additional tools and techniques. Uses an eight-step Quality Improvement Model that provides a logical framework for applying each tool and technique. Discusses the importance of identifying and measuring desirable outcomes and related process measures. Stresses the need to analyze and change performance drivers to achieve desired outcomes. Examples used throughout the book follow a service industry case study. Includes separate chapters on benchmarking and questionnaires.

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