Measuring the return on investment (ROI) of human resources programs is critical for success in today's business world and is an absolute requirement for HR professionals who are part of the senior executive team.

This revised and updated second edition of Proving the Value of HR illustrates the use of ROI methodology as a communication tool that strengthens the relationship with senior management as well as a process-improvement tool that enhances and improves HR's contributions to the bottom line.

With this guide, HR managers will prove their value to their companies by learning how to measure ROI in a variety of programs, policies, practices and solutions; develop the ROI of HR with basic, step-by-step instructions; and collect, analyze and report data with sophistication.

�ber die Autorinnen und Autoren

Jack Phillips is a world-renowned expert on accountability, measurement and evaluation, providing consulting services for Fortune 500 companies and major global organisations. His expertise in measurement and evaluation is based on more than twenty-seven years of corporate experience in the aerospace, textile, construction materials and banking industries, and in senior HR and Learning and Development roles. The American Society for Training and Development gave him its highest award for his work on ROI.

Patricia Pulliam Phillips is chairman and CEO of The Chelsea Group and sits on the Board of Trustees of the United Nation's Institute for Training and Research. Patricia is certified in ROI evaluation and serves on the Board of Directors for the ROI Network. She has authored numerous books and articles on training ROI, and served as the issue editor for the American Society for Training and Development In Action casebook series.

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