Presenting insights into "Ernst & Young's" field-tested formal and systematic approaches, this text demonstrates how human resource managers can analyze, evaluate, and effectively motivate employees to accept change as a challenge rather than a threat.

�ber die Autorinnen und Autoren:

H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.

Daryl R. Conner is an internationally recognized expert in the field of change management. Mr. Conner is the founder and CEO of the research-based consulting firm ODR, Inc. His previous books inlcude Managing at the Speed of Change and Leading at the Edge of Chaos.

Nicholas F. Horney, Ph.D., has 25 years of experience as a corporate human resources executive. Dr. Horney is the Vice President of Client and Constituency Relations at the Center for Creative Leadership and was formerly Vice President of Consulting Services at ODR, Inc.

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