Offering effective strategies for program and organizational development in human services, this book is essential to individuals in the helping professions. This comprehensive text provides a blueprint for business planning in the non-profit human services.

Emphasizing due diligence, data-driven decision-making, and evidence-based practices, the book covers the various issues surrounding program development, human service management, and long-term sustainability. The text is built around the 14-step comprehensive program development model. The author guides readers through each stage, from identifying a need and establishing a research basis in program design through implementation and evaluation. Each chapter provides background information to increase the reader's understanding of each major task involved in program development, and useful tools help guide program development activities. Pedagogical features including case vignettes, activities, and web-based resources offer additional support.

This edition has been robustly updated with the most recent research. It also includes a new chapter on flexibility and accountability in program development and emphasizes program development in private practice settings.

This is an ideal text for graduate students in the mental health professions (counseling, clinical psychology, social work) as well as for human service managers and leaders.

�ber die Autorin bzw. den Autor

Nancy G. Calleja, Ph.D., LPC is professor and chair of the Department of Counseling and Addiction Studies at the University of Detroit Mercy and also the clinical director of Spectrum Human Services Inc. and Affiliated Companies. She has worked in the human services field for more than three decades, and has developed several comprehensive treatment programs for adolescents and adults. She consults nationally with governmental and non-profit organizations on business planning, program development and program evaluation. She has published more than 40 articles and book chapters, as well as 4 books.

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