The Problem Solving Memory Jogger Second Edition is designed for you to use on the job or in the classroom. This book uses a problem-solving model based upon a variety of data and knowledge-based tools. The emphasis of this model is on root cause analysis and innovative solutions. Use this book as part of a self-study program or as a reference before, during, and after training to learn the concepts, methods, and basic tools for effective problem solving. Each step in The Problem Solving Memory Jogger details the key concepts and the practical skills that you should master. The book also highlights a case example that demonstrates how the tools are used in each step in the process. You'll also find page references to supporting books that include step-by-step details on tool construction and the team process.

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The Problem Solving Memory Jogger™ Second Edition is designed for you to use on the job or in the classroom. This book uses a problem-solving model based upon a variety of data and knowledge-based tools. The emphasis of this model is on root cause analysis and innovative solutions. Use this book as part of a self-study program or as a reference before, during, and after training to learn the concepts, methods, and basic tools for effective problem solving. Each step in The Problem Solving Memory Jogger™ details the key concepts and the practical skills that you should master. The book also highlights a case example that demonstrates how the tools are used in each step in the process. You'll also find page references to supporting books that include step-by-step details on tool construction and the team process.

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