A short, non-technical introduction to operations management, this text covers most mathematical techniques, including decision-making tools (decision trees), linear programming, transportation modelling, learning curves, waiting line models and simulation. In this edition there is increased focus on the growing service sector, with chapters on operation strategy, supply chain management, and "just-in-time" systems. The text also covers up-to date topics, such as re-engineering, global competition, open (vitual) organizations, finite scheduling, teams, and employee empowerment. POM for Windows software is available with this text.

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