A single, comprehensive resource that responds to the high demand for specialists who can provide advice to users and handle day-to-day administration, maintenance, and support of computer systems and networks Author approaches both network and system administration from the perspective of the principles that do not change on a day-to-day basis Shows how to discover customer needs and then use that information to identify, interpret, and evaluate system and network requirements New coverage includes Java services and Ipv6

�ber die Autorin bzw. den Autor

MARK BURGESS is associate professor at Oslo University College, Norway, and a member of SAGE, USENIX and the IEEE. He is an internationally respected scientist both in Computer Science and the Theoretical Physics and has won various prizes for his work on Computer Immunology and GNU cfengine. He was recently awarded The SAGE 2003 Professional Contribution Award, "For groundbreaking work in systems administration theory and individual contributions to the field".

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