"T. Scott Gross makes me smile. As a storyteller, thinker, creative genius, and friend, you'll love his brilliant insights." -Mark Victor, coauthor of Chicken Soup for the Soul "When I first heard of Scott's book, my reaction was . . . 'Why didn't I think of that?' . . . This is one of the rare instances where the title is as powerful as the contents." -Herman Cain, former president/CEO of Godfather's Pizza "Positively Outrageous Service is the most enjoyable book I have read concerning customer service during the past decade." -Coleen C. Barrett, president emeritus of Southwest Airlines, Co.

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