Ex-library: label on spine; torn out return slip on FEP; ink stamps on title and top edge of page block. Otherwise in good to very good condition, cover shows shelf wear and slightly bumped edges but contents are clean and sound throughout.

Bestandsnummer des Verk�ufers 192385

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Bibliografische Details

Titel

How Organizations Measure Success : The Use of Performance Indicators in Government

Verlag

Routledge, London

Erscheinungsjahr

1992

Sprache

Englisch

ISBN-10

0415041953

ISBN-13

9780415041959

Einband

Hardcover

Zustand

Good

Zustand des Schutzumschlags

No Dust Jacket

Buchtyp

Ex-Library

Verk�uferkataloge

Business/Management

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Inhaltsangabe

Throughout the 1980s, the British Civil Service devoted much time and energy to develop indicators to measure the performance of government. Never before had so much stress been placed on accountability and performance, a trend which will be reinforced as government continues to devolve activities to agencies and looks for methods to assess their performance. "How Organizations Measure Success" analyzes existing methods from their origins in the 1960s to their revival in the 1980s as part of the Financial Management Initiative. The authors examine the natural history of performance indicators across a variety of government departments and public agencies as well as private businesses. The case studies include the National Health Service, the Department of Social Security, the police and the courts, as well as a chain of supermarkets and a clearing bank. The findings illuminate problems of both design and implementation and highlight other issues including the implications of performance indicators for democratic accountability.

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